Background
Effective medication notifications and prescription accuracy check calls are crucial for this medication management company.
This Medication therapy management (MTM) service provider contracts with large national healthcare providers to ensure the best therapeutic outcomes for patients.
Problem
Many Medicare patients have multiple concurrent conditions and take 8 or more medications for chronic maintenance of their health.
Their health depends on important notifications and prescription accuracy checks by their healthcare providers, yet those calls don’t often get through to the patients. In fact, 85% of the calls they were attempting weren’t being picked up by patients because they were unidentified.
Solution
With Hiya Connect, Medicare patients could see it was their healthcare provider calling and answer rates improved dramatically.
Not only that, but the duration of those calls that got through was much higher, resulting in better connections and outcomes. Now, this MTM is helping to save more lives of Medicare patients by ensuring they get and take the medication they need.
